Our Policies

Cancellations/Changes to any booking:

All last minute changes must be done via email, to
info@pawsitiveplus.com. To cancel/reschedule, ongoing class sessions such as "Drop-Off Social..", "Pup & Parent Social", "Snappy to Happy", "Adventure Walks" and others, please do so via your account's Bookings page, more than 72 hours before the session is scheduled to take place.) 

 

If you will be missing a session(s) of a start to end Course (these are generally 6-7 weeks in length) you're enrolled in, please send your trainer an email to info@pawsitiveplus.com for our team to review and advise.

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The Pawsitive Plus team strives to be as understanding and accommodating as possible with modifications to our bookigns, keeping in mind how much we value and respect the time, effort and dedication of not only our trainers, but of our pet parents as well.

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Changes to your current registration, that are suggested by your trainer during a Course will always result in reallocation of your funds towards a service(s) that you and your trainer agree will be a proper fit for you and your dog. E.g. if you register for a group puppy class but your trainer suggests switching to private training sessions.

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If cancellations are to be made by our team, due to an uncontrollable event such as but not limited to; weather closures, hydro or equipment malfunction, trainer's vehicle breakdown or illness, our cancellation policy will still apply, however, other arrangements will be made as so that you and your dog always get what you signed up for!

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Cancellation/Refund Policy for All Services

Non-refundable. Only transferable when possible.

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Cancellation Policy for all Pricing Plans (Packages) & Blog Subscriptions/Purchases

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Non-refundable. Only transferable when possible.

Unredeemed Pricing Plans (Packages) funds may only be transferred onto another package or service(s) when possible. Funds paid for a Private Training Pack may only be refunded if/when we are unable to schedule the first private session of your package.

 

Please note: "Courses" refers to programs with a repeating weekly schedule (in a group setting), set between fixed Start and End dates. Whereas "Classes" refers to single, ongoing sessions (also in a group setting) that can each be booked as you go. Generally offered as part of a bundle/package.

*Last updated on 9/21/2021