Pawsitive Plus Dog Training Mississauga
Our Policies
Pawsitive Plus Dog Training Mississauga

All cancellation requests must be done via email, to info@pawsitiveplus.com.

The Pawsitive Plus team strives to be as understanding and accommodating as possible, with our client's requests, keeping in mind how much we value and respect the time, effort and dedication of not only our trainers, but of all of our other pet parents as well.

Changes to your current registration, that are recommended by your during a class or session will always result in reallocation of your payment towards a service that you and your trainer agree will be a better fit for you and your dog. E.g. if you register for a group puppy class but your trainer suggests switching to private training sessions, in order to better provide you and your puppy with the right type of support.

If cancellations are to be made by our team, due to an uncontrollable event such as but not limited to; weather closures, hydro or equipment malfunction, trainer's vehicle breakdown or illness, the corresponding cancellation policies will still apply, however, other arrangements will be made as needed for replacement services.

Cancellation Policy for Group Classes (Drop-In/Off classes excluded.)

- 14 days or more prior to start date: A full refund will be given if the request for cancellation has been made at least 14 days from start of class. E.g. if your group class begins on Saturday August 29th, your request for cancellation must be presented BEFORE Sunday August 16th. 


- 7 days or more prior to start date: A 50% refund will be given if the request for cancellation has been made at least 7 days from start of class. E.g. if your group class begins on Saturday August 29th, your request for cancellation must be presented BEFORE Saturday August 23rd. 

- Under 7 days prior to start date: Non-refundable, only transferable if possible. E.g. if your group class begins on Saturday August 29th, and your request for cancellation is presented AFTER Saturday August 23rd.

- If cancellations are to be made by our team, due to uncontrollable events, such as (but not limited to) weather closures, hydro or equipment malfunction, trainer's vehicle breakdown or illness, the no refund policies still apply, however, other arrangements will be made as needed for replacement classes.


 

Cancellation Policy for Private Training Sessions (All services where we are working with you &/or your dog only.)

- 48 hours or more before your session: A full refund will be given if the request for cancellation has been made at least 48 hours before your session. E.g. if your group class begins on Saturday August 29th at 3pm, your request for cancellation must be presented BEFORE 3pm on Saturday August 27th. 

- Under 48 hours before your session: Non-refundable, only transferable if possible. E.g. if your session is scheduled on Saturday August 29th at 3pm, and your request for cancellation is presented AFTER 4pm on Saturday August 27th.

  

- If cancellations are to be made by our team, prior to your session, a full refund will be provided for the service in question.

Cancellation Policy for Ongoing Drop-In/Off Sessions (Drop-In/Off classes excluded.)

- 7 days or more prior to start date: A full refund will be given if the request for cancellation has been made at least 7 days from start of class. E.g. if your group class begins on Saturday August 29th, your request for cancellation must be presented BEFORE Saturday August 23rd. 

- Under 7 days prior to start date: Non-refundable, only transferable if possible. E.g. if your group class begins on Saturday August 29th, and your request for cancellation is presented AFTER Saturday August 23rd.

- If cancellations are to be made by our team, due to uncontrollable events, such as (but not limited to) weather closures, hydro or equipment malfunction, trainer's vehicle breakdown or illness, the no refund policies still apply, however, other arrangements will be made as needed for replacement classes.

Cancellation Policy for all Pricing Plans & Snappy To Happy program (Any pricing plan where you are paying for a grouping of services.)

- 48 hours or more before your first session that is part of your package: A full refund will be given if the request for cancellation has been made at least 48 hours before your session. E.g. if your group class begins on Saturday August 29th at 3pm, your request for cancellation must be presented BEFORE 3pm on Saturday August 27th. 

- Under 48 hours before your first session that is part of your package: Non-refundable, can only be rescheduled. E.g. if your session is scheduled on Saturday August 29th at 3pm, and your request for cancellation is presented AFTER 3pm on Saturday August 27th.

- For Snappy To Happy, a full refund will be given (excluding the Initial Consultation) if exiting the program after only one (1) session and partial refunds are to be provided, if you are exiting the program after having attended only two (2) sessions.

- If cancellations are to be made by our team, prior to your first session that is part of your package, other arrangements will be made as needed for replacement sessions, should you be willing.

*Last updated on 10/21/2020

Contact Us

Hours of Availability

Mon: 10:00 AM-9:15 PM
Tue: 10:00 AM-9:15 PM

Wed: 10:00 AM-9:15 PM
Thu: 10:00 AM-9:15 PM

Fri: 10:00 AM-9:15 PM

Sat: 10:00 AM-9:15 PM

Sun: Closed

About Us

Since 1998, Pawsitive Plus has been empowering dogs and owners with effective solutions for your dog training needs.

We are based out of Mississauga, Ontario but travel to other surrounding cities.

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