Our Policies & Terms of Service
Cancellations/Changes to any booking:
To cancel a private training session, please get in touch with your trainer and/or let us know via email to email@example.com. To cancel/reschedule ongoing group class, please do so via your account's Bookings page with more than 72 hours before the session is scheduled to take place. Any cancellations within 72 hours may result in a no-show, and should be addressed via email.
If you will be missing a session(s) of a group Course (these are generally 6-7 weeks in length) you're enrolled in, please send your trainer an email to firstname.lastname@example.org for our team to review and advise. For sessions missed due to neuter/spay or any other reason not caused by Pawsitive Plus, we will do their best to accommodate depending on availability of our services. That said, we cannot guarantee or promise make-up classes. You can let your trainer know you will be missing a session(s) and they will do their best to provide you the materials that will be of help, joining a session via Zoom is an alternative. Alternatively, you can always book private training sessions to receive further support.
The Pawsitive Plus team strives to be as understanding and accommodating as possible with modifications to our bookings, keeping in mind how much we value and respect the time, effort and dedication of not only our trainers, but of our pet parents as well.
Changes to your current registration, that are suggested by your trainer during a Course will always result in reallocation of your funds towards a service(s) that you and your trainer agree will be a proper fit for you and your dog. E.g. if you register for a group puppy class but your trainer suggests switching to private training sessions.
If cancellations are to be made by our team, due to an uncontrollable event such as but not limited to; weather closures, hydro or equipment malfunction, trainer's vehicle breakdown or illness, our cancellation policy will still apply, however, other arrangements will be made as so that you and your dog always receive what you signed up for!
Cancellation/Refund Policy for All Services
Non-refundable. Only transferable when possible.
Cancellation Policy for all Pricing Plans (Packages) & Blog Subscriptions/Purchases
Non-refundable. Only transferable when possible.
Unredeemed Pricing Plans (Packages) funds may only be transferred onto another package or service(s) when possible. Funds paid for a Private Training purchase may only be refunded if/when we are unable to schedule the first private session due to your trainer not being able to match your availability provided in your Behaviour Questionnaire.
*"Courses" refers to programs with a repeating weekly schedule (in a group setting), set between fixed Start and End dates. Whereas "Classes" refers to single, ongoing sessions (also in a group setting) that can each be booked as you go. Generally offered as part of a bundle/package.
*Last updated on 9/21/2021
Terms of Service:
1. The Pawsitive Plus Dog Training and Consulting Service Ltd. staff & team members will endeavour to create as safe an environment as possible for the training of all dogs and will offer only sound, safe and responsible training and training instructions.
Pawsitive Plus Dog Training and Consulting Service Ltd. staff & team members are not responsible for any unintentional errors, omissions or incorrect assertions. The recommendation of any other product or service is not a guarantee of satisfaction with that product or service.
Pet parents remain responsible for the actions of their dog at all times and thus agree to indemnify and hold harmless the Pawsitive Plus Dog Training and Consulting Service Ltd. staff & Team of any and all claims of injury, expense, costs or damages caused by the actions of my dog while under the Pawsitive Plus Dog Training and Consulting Service Ltd. staff & team’s instruction or control and under my own care as a result of following training instructions.
Inherent risks in owning a dog include, but are not limited to the risk of dog bites to myself or others.
2. Payment Policy: Full payment is due upon registration using the Pawsitive Plus website or the Pawsitive Plus Wix mobile application and prior to the session. If your booking is performed by our team full payment will be required once an invoice is provided to you, which will include the following payment options: PayPal, Credit Card and Visa Debit.
3. Safety During Play: Our dog training team will always have the safety of our dogs be a top priority during any of our services. Primarily services where dogs of different demeanours, play styles and sizes will get to interact. We ask that you trust that our team will never purposely put your dog in harm's way, as our goal is to guide them in all social environments to help develop and strengthen proper play and socialization skills, which we believe to be necessary and useful to all participants so they can best navigate the real world.
4. Videos & Photos: In the interest to promote our services to reach out to and help more pet parents, as well as to share meaningful elements of our brand and to further educate all Pawsitive Plus pet parents please note that all videos and photos taken by our team, as well as those shared to our team, are all subject to be shared by Pawsitive Plus online (as per social media, our website and other pet-related platforms). To avoid any confusion or issues, please let our team know whenever you prefer being exempt from a photo or video.
*Last updated on 03/03/2022