Got a Question?
🐾 Do I need to have PayPal account to pay?
Though PayPal is our payment provider that helps ensure that all transactions are done securely, you can still check out as a guest and/or by paying with your Credit Card or Visa Debit, without having a PayPal account.
We do not accept Cash, Cheque or E-Transfer payments.
🐾 Where does the training take place?
While we are still considered an Essential Service in Ontario (latest update July 8th, 2021): Private Training for you and/or your dog can take place at your home, in your backyard, in your neighbourhood, or at our facility (all following public health guidelines). Online training is also an option.
Our group Classes and Courses all take place at our facility unless indicated otherwise (view service descriptions).
Our online services will be listed in our Virtual/Online Training page.
🐾 Do you offer dog training as well as dog boarding/sitting?
Dog boarding and sitting are services that we don't offer. However our trainers can opt to provide these services, through their own means, especially if they know it will help the dog's training journey. Feel free to reach out so that we can discuss!
🐾 Do you provide training during evenings and weekends?
We do! Though that's when most of our classes and courses take place, we have our trainers available for private training appointments during the day, evening and weekends. Those appointments will depend on what has already been booked/reserved, so please be sure to communicate your preferences to your trainer.
🐾 Will you train my dog for me?
We sure can! We understand that that is sometimes the best option, depending on your availability and your dog's current needs. That said, most of our services revolve around us working with both you and your dog. But feel free to reach out to us to learn more.
🐾 How old does my puppy/dog need to be to start training?
For Private Training, there is no minimum age requirement as your pup will not be getting exposed to other dogs during your sessions.
For puppy group classes and courses (with pups ranging from 3-6 months), we require that all pups have received their 2nd Booster Shots. These shots are usually administered by your vet between your puppy's 10-12 weeks of age.
Puppy pet parents interested in our Perfect Puppies 101 course need to only ensure that their puppy has received the 2nd Booster Shots by the second week of the course, as week 1 is a no-puppy class session.
🐾 What guarantees do you offer with your dog training services?
We cannot offer guarantees when working with the modification of any animal or individual, nor the environment. There are a lot different factors that come into play when training a dog, outside of the time you spend with our trainer, that we don't have full control over and can sometimes change or alter the progress everyone involved, including your dog, is striving hard towards.
What we can guarantee, however, is that our team takes pride in seeing your objectives and our goals through.
This means that our training team will do its best to continue working with you and your dog to help you both achieve your wants and your dog's needs.
🐾 Do you offer service dog training?
We don't currently provide service dog training, however please feel free to email us with any questions you have and we'll be happy to provide you with support!
🐾 How do I go about cancelling or rescheduling my sessions?
To cancel or reschedule a Private Training session, please contact our team or your designated trainer. To cancel or reschedule a course you have signed up for, please send us an email and to cancel or reschedule an ongoing class session (ex: Adventure Walks, Snappy to Happy or Drop-Off Social), you can do so by logging into your account and accessing your Bookings.
Please navigate to the Our Policies page, for relevant information regarding cancellations.
🐾 When is my next booking?
All of your sessions (for either Private Training, Courses or ongoing Classes) will be indicated within your account' Bookings section when you're logged in.
🐾 What happens after I've bought a package, signed up for a class or course?
For the most accurate details, please review the description of the packages we offer, as well as each of our classes and courses.
- Packages: In the case of our packages, for the ones that offer Private Training services, after you have purchased the package you're interested in, please make sure you have filled out our Behaviour Questionnaire and our Pawsitive Plus Contract forms and that you then email us to let you know your availability so that your trainer can then book your sessions for you.
- Courses (these are group sessions with a start & end date): After you have signed up and paid for your spot in a course, all you need to do (other than filling out the Pawsitive Plus Contract form) is to wait as your trainer will invite you to you designated classroom WhatsApp chat, close to your course start date.
- Classes (these are ongoing/drop-in): After you've bought a package that includes classes such as Adventure Walks, Snappy to Happy or Drop-Off Social, make sure you have filled out our Pawsitive Plus Contract and use our website to reserve your spot for the day/times that you would like to register for.